How To Buy

How To Buy

General

The following terms and conditions (henceforth: the Terms and Conditions”) are valid between you and Sterne International S.p.A (VAT. 01913370548) (henceforth: Sterne; may be referred to as “us” and “we”) and apply to all use of and orders placed on Sterne International’s website totallook.lorenaantoniazzi.it, and orders placed by e-mail, phone or by live chat with Sterne’s Customer Service Team. Please note that Sterne International does not guarantee that all products presented on the Website are in stock or are available for purchase. Sterne International reserves its right to stop selling a product. Orders can only be placed by persons that are 18 years or older. Sterne International reserves the right to revise the Terms and Conditions at any time. The date of the latest update is found in the final section of the Terms and Conditions. Each purchase is subject to the Terms and Conditions in the version applicable at the date of submitting the order. Please inform yourself about the applying version of Terms and Conditions before submitting your order. Please note that the terms and conditions valid for your order are always the terms and conditions that you have read and accepted before you have placed your order and not a later version. You should keep a copy of these Terms and Conditions for future reference.

Language

The language of the Terms and Conditions is Italian.

Placing an order

By using the Website and/or placing an order on the Website, by telephone or e-mail you confirm that you have read these Terms and Conditions and the Privacy Policy, and that you accept them. Please make sure that you have read and understood the Terms and Conditions before you place an order. An order can only be placed if you have previously confirmed that you accept these Terms and Conditions. Before you place your order, you will be given the opportunity to correct any input errors, review your selections, the information you have provided and the total price of your order. Please note that products in your shopping bag are not reserved and may be purchased by other customers until you have placed the order at checkout and received the order confirmation email. If prolonged inactivity causes your connection to the Website to fail, your selection of products may be lost. In such case, you will be required to re-enter your selection of products to the shopping bag.

Order confirmation

After submitting your order, we will send you an order confirmation by e-mail which contains your order number, details of the product or products you have ordered from us, your payment details and delivery details. Please note that the confirmation e-mail is an acknowledgement that we have received your order and it is not an acceptance of the order.

Acceptance and shipping confirmation

Please note that all orders placed by you are subject to acceptance by us. We may, at our discretion, choose not to accept your order for any reason whatsoever without any liability to you. Once the order has been processed, a shipping confirmation e-mail will be sent with all relevant information about your order and these Terms and Conditions. The shipping confirmation is our acceptance of your order. Please note that Sterne International S.p.A. does not guarantee that all products presented on the Website are in stock at the time of your order. If a product is unavailable, we will contact you shortly, by phone or by e-mail. If we already have received payment for such item, we will refund you the total amount of the purchase.

Colors

Sterne International’s goal is to describe the products at the Website as correctly as possible. However, please note that due to the color settings of your computer and lightning conditions, the colors of the items shown in the images on the Website can differ somewhat from their actual colors. Sterne International cannot be held liable for any such discrepancy.

Prices

The prices and delivery costs shown on the Website include VAT. The prices and the delivery costs shown on the Website may vary from time to time and Sterne International is not bound by the price until we have accepted the order by sending the shipping confirmation to you. Sterne International always reserves the right to cancel any order prior to our acceptance of the order.

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