Privacy & Policy
DATA STORAGE LOCATION
We are a company based in Perugia and we manage Web servers hosted in Italy. Our hosting provider Aruba.it adheres to the EU/US “privacy shield”, ensuring that the data is securely stored and compliant with GDPR. P
If you register on our website, we store your chosen username and email address and any additional personal information added to your user profile. You can view, edit or delete your personal information at any time (except change your username). Site administrators can also view and edit this information.
If you have registered on our website and have a valid support account, you can send service tickets for assistance. The submissions of the support forms are sent to our third party ticketing system. Only explicitly provided data is sent, and you are prompted for consent each time you want to create a new service ticket.
When you leave comments on the website, we collect the data shown in the comments form and also the IP address and string of the browser user’s agent to help detect spam.
The information sent via the contact form on our site is sent to our company email, hosted by Aruba. Aruba adheres to EU/US policy “Privacy Shield”. These items are retained only for customer service purposes, are never used for marketing purposes or shared with third parties.
We use Google Analytics on our site to report the use of the site anonymously. Therefore, no custom data is stored. If you’d like to turn off Google Analytics by monitoring your behavior on our website, use this link: disabling Google Analytics.
CASES FOR THE USE OF PERSONAL DATA
We use your personal information in the following cases:
- Verification/identification of the user during the use of the Web site;
- Provide technical assistance;
- Sending updates to our users with important information to inform about news/changes;
- Verification of account activity in order to prevent fraudulent transactions and to guarantee the security on the personal data of our customers;
- Personalize your website to make your experience more personal and engaging;
- Ensure overall performance and administrative functions smoothly.
Pages on this site may include embedded content, such as YouTube videos. The embedded content of other Web sites behave in exactly the same way as you visit the other website.
We provide you with the option to accept it or not, we request the consent boxes for all embedded content and no data is transferred before you consent.
WHO HAS ACCESS TO YOUR DATA
If you are not a registered customer for our site, there is no personal information that we can keep or display on you. If you are a customer with a registered account, your personal information is accessible from: Our system administrators. Our supporters when (to provide support) need to get customer account information and access.
THIRD PARTIES WHO HAVE ACCESS TO YOUR DATA
We do not share your data with third parties in such a way as to disclose any of your personal information such as e-mail, name, etc.
DATA RETENTION TIMES
When you submit a support ticket or a comment, its metadata is retained until (if) you notify us to remove it. We use this data so we can recognize you and approve your comments automatically instead of keeping them for moderation. If you register on our website, we also store the personal information you provide in your user profile. You can view, edit or delete your personal information at any time (except change your username). Web site administrators can also view and edit this information.
We use the SSL/HTTPS protocol throughout our site. This encrypts the user’s communications with the servers so that personally identifiable information is not scanned/hijacked by third parties without authorization. In the event of a data breach, system administrators immediately take all necessary steps to ensure the integrity of the system, contact interested users, and attempt to reset their passwords if necessary.
YOUR RIGHTS TO YOUR DATA
If you have an account registered on this site or have left comments, you can request an exported file of the personal data that we retain, including any additional data you have provided. You can also request that we delete all personal data that we have stored. This does not include any data that we are obliged to retain for administrative, legal or security purposes. In Short, we cannot erase data that is vital to being an active customer (e.g. basic account information as an email address). If you want all your data to be erased, we will no longer be able to offer any support or other product-related services.
Your privacy is of paramount importance to us. Continuing with the GDPR we aim to support the GDPR standard.
THIRD PARTY WEBSITES
RELEASE OF YOUR DATA FOR LEGAL PURPOSES
Sometimes it may be necessary or desirable that LorenaAntoniazzi, for legal purposes, release your information in response to a request from a government agency or a private lawsuit. You agree that we may disclose your information to third parties where we believe, in good faith, that it is appropriate to do so in the interests of civil action, criminal investigation or other legal matters. If we receive a subpoena on your privacy, we may decide to notify you to give you the opportunity to submit a motion to cancel the quotation, or we may try to cancel it yourself, but we are not obliged to do so either. We may also proactively denounce you and disclose your information to third parties in which we believe it is prudent to do so for legal reasons, such as our conviction of fraudulent activity. It exonerates us from any damage that may arise or relates to the disclosure of your information to a request by law enforcement or private parties.
Any passage of personal data for legal purposes will be carried out only in accordance with the laws of the country in which you reside.
We may change this privacy statement from time to time. When we modify this privacy statement, we will update this page accordingly and ask you to accept the changes in order to continue to use our services.